67% of worldwide customers interacted with a chatbot to get customer support over the past 12 months*. In fact, by 2022, 75-90% of queries are expected to be handled by chatbots**
* Invesp Chatbots In Customer Service – Statistics and Trends **Juniper Research – Chatbots Marketing Report
Chatbots or as we like to call them, digital agents allow interactions between humans and technology. Digital agents are not only limited to text-based communication, they can also interact through touch and voice.
Thanks to artificial intelligence, the innovation of chatbot has become a powerful automation and self-serve tool that can enhance not just customer support and service, but an organisation’s operational efficiency, too. According to Chatbots Life, up to 30% of operational costs can be cut down by implementing a chatbot.
So, why do you need digital agents?
The first-choice channel for customer service is chatbot. This is because it allows consumers 24/7 access to the brands they care about, in a way that’s immediate, easy and conversational.
There are a variety of benefits of having digital agents over legacy customer service channels such as phone, email and live chat. tPoint Chatbot can drive value to both your business and consumers, the possibilities are endless:
- Instant Customer Support eliminating hold times 1
- Open up a new channel for sales, service and support without tying up additional resources
- Increase brand loyalty through vibrant and impressive self-serve experiences
- Automate repetitive, simple queries
- Increased first contact resolution
- Improved customer experience available 24/7 at your customers convenience
- Reduced service costs and increased efficiency
- Real-time Content Management
- Rich contextual history and insights
- tPoint powered End Feedback Survey so you get a real-time view of what your customers think about our bots.
Our Chatbot accuracy rates are market leading. So, your customers benefit from real-time, 24/7 support for simple questions, exceptional customer experience and you’ll save money. What more could you ask for? The great thing is, we can even provide combined Chatbot and Live Chat if you need a human touch.
If you would like to know more, let’s talk? Call 0333 103 7337 or email us on email@example.com
We’re ready, and we’re here for you,
We are Woven.