We are thrilled to share the news of our continued expansion with the acquisition of the oldest independent BPO, a thriving contact centre operation in Cape Town – SA Commercial.
Paula Constant, CEO of Woven, said:
“I am delighted to welcome SA Commercial to Woven’s Global Group as we accelerate our growth and investment strategy in South Africa”.
Strong worldwide brands trust SA Commercial to deliver amazing experiences for their customers. Woven and SA Commercial have a unique proposition in the marketplace. We power personalised customer interactions with AI and automation. We specialise in bespoke customer journeys thanks to Woven’s proprietary software.
Above all, we’ve had the privilege of becoming a part of a community with shared values. BPO is first and foremost about people. SA Commercial, led by Renee, has a strong culture of engagement and community. For a truly personalised customer experience, this is critical.”
Our journey began at the end of 2018. Powered by our relationship with Aquiline Capital Partners, we acquired 5 complementary businesses over a two-year period and created the ‘Woven’ we know and love today.
A unique blend of bureau and dedicated services, underpinned by bespoke technology.
Renee Keeble, CEO of SA Commercial, said:
“We are super excited to pursue international scale alongside Woven. Together we will deliver strategic operational expertise, develop innovative offerings and well-articulated value creation. We are proud to be part of the global shift and look forward to this next chapter in our journey”.
Paula Constant, CEO of Woven, adds:
“South Africa is the latest in our continued BPO expansion. This most recent acquisition aligns perfectly with our ambition to provide inspired experiences across the globe. For that we welcome SA Commercial as the sixth business to become part of the Woven Solutions Group.
Whilst our plan is to continue to expand our reach and to provide more opportunities for our clients and people. We remain committed to our UK BPO roots”.
Woven is fortunate to already have a presence in South Africa with BYC Aqua Solutions. We have over 1200 employees across our UK and South African sites. Woven is excited about creating further growth in South Africa, as well as embracing the possibilities of partnership with SA Commercial.