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Unicef and Woven

On Sunday 16th June the world’s biggest charity football match is kicking off. Soccer Aid for Unicef has been changing children’s lives since 2006. Some of the world’s biggest celebrities and footballing legends have teamed up over the years to raise over £30 million for Unicef’s work f...

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Internal Award For Excellence

Woven enjoy celebrating the success and hard work of our colleagues, so when we recently received 2 tickets for the 2019 FA Cup Final we wanted to award them to a team member in recognition of our core values in their role – Pragmatic, Transparent and Collaborative in the form of an Award for Exce...

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People Matter

Having had a bit of a rant in my last post to bust a few industry myths, I’d like to close the series by bringing it back to the one things that I always come back to. People matter. Read the last post here. No matter what technology we have, and how we hang it […]...

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Busting three outsourced service industry myths

It’s time to bust some outsourced service industry myths. #1 Myth: It’s all about technology Honestly, it isn’t. Is tech important? You bet! But is it what people buy? What people care most about? I’m afraid not. When technology fails, accidentally or through a poor set up, people get frustr...

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Customers are not commodities.

Service is not a number on a balance sheet. “Technology led approaches or an inability to invest are leaving customers out in the cold” Because the current market is defined by a lowest cost approach to providing service, this constrains innovation and value creation. The impact of which is now ...

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