Reassuringly Resilient

The recent Covid-19 outbreak has brought Business Continuity and Disaster Recovery planning to the forefront of outsourcing discussions.  Viral outbreaks are only one of a number of disaster events which can effect service continuity.  Woven’s comprehensive Business Continuity proposition can provide reassurance during disaster events which affect availability of resource, locations, and IT infrastructure.

Woven has developed a rapid-deployment approach to delivering service continuity

We deliver our futureproofed BCP offering across three tiers

Delivering a reassuringly resilient service when your customers need it the most

From hot standby sites | thru seamless multi-site working and surge capacity | to secure homeworking

We’ve got your back

Standard Package

Work Area
Recovery

With a 4 hour recovery time to our Work Area Recovery site in Bristol, our standard BCP solution ensures your operation can endure during a site outage

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SEAMLESS TRANSITION
of tech and processes from our Bristol-based disaster recovery site

TRANSPORT
to migrate your experienced operational staff and get them set up quickly

INTELLIGENT CONTACT ROUTING
to ensure your customers reach an available agent at the right time

BACKLOG SUPPORT
Call-back requests logged during the outage and fulfilled once the service has been re-established

EMAIL & BACK OFFICE AUTOMATED
ensuring agents can focus on customer support and service continuity

Gold
Package

Bureau Surge
& Multi-Site
Deployment

Offering multi-site failover and surge overflow support across the UK Ensuring uninterrupted continuity of service in the event of a site outage

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FLEXIBLE TECHNOLOGY
with tPoint, our browser-based software platform, across all sites

SERVICE EXPERTS
at every Woven site to guarantee a quick stand-up of competent resource

MULTIPLE UK LOCATIONS
Ensuring regulatory compliance
and best practice even during a disaster event

CLOUD-NATIVE
Hosted in the Microsoft Azure cloud with a 99.5% uptime SLA

SURGE AND OVERFLOW
to our 800-seat bureau team
for exceptional instances of high-volume traffic

Platinum
Package

Secure
Home-Working

Boasting unparalleled technology and operations resilience when you need it most. Includes a fully secure, compliant and robust home working solution.

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COMPREHENSIVE ASSURANCE
all the benefits of multi-site working with the additional assurance of a secure home working solution

LOCATION AGNOSTIC
using our browser-based servicing platform our agents can support your customers from home in the event of multiple site outages or viral outbreak

SWIFT RECOVERY
on invocation of home working our agents will be live in less than 2 hours, offering you best-in-class service continuity regardless of the trigger event

REINFORCED THROUGH AUTOMATION
offering DTMF functionality, IVR and voicebot support to bolster our agents

BACKLOG SUPPORT
Call-back requests logged during the outage and fulfilled once the service has been re-established at home

Woven has also developed a service continuity solution specifically
to help Public Services maintain the ability to deliver the services the community
and the vulnerable so desperately need during times of crisis

Keeping Communities Connected

The COVID-19 pandemic presents public services with a set of unprecedented challenges in maintaining continuity of engagement and local service provision, particularly with respect to the most vulnerable in the community

Woven has developed a 3-step, rapid-deployment approach to delivering service continuity

Interested in Keeping Communities Connected?