May 05

People Matter

Having had a bit of a rant in my last post to bust a few industry myths, I’d like to close the series by bringing it back to the one things that I always come back to. People matter. Read the last post here. No matter what technology we have,... read more →
Apr 11
Apr 05
Apr 04

Customers are not commodities.

Service is not a number on a balance sheet. “Technology led approaches or an inability to invest are leaving customer out in the cold” Because the current market is defined by a lowest cost approach to providing service, this constrains innovation and value creation. The impact of which is now... read more →
Apr 03