Blog - Woven

Woven wins the Award for Hero of the Year at the SWCCF Awards 2019

Woven’s very own Sue Baker, team leader in our B2B telemarketing department, won the award for Hero of the Year. Sue was nominated for this award to recognise her commitment to making a difference, as well as going above and beyond her role. When Sue found out she had been... read more →

June 28, 2019
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Uncategorized

Outsourcing your Customer Contact Centre – is it just a cost cutting exercise?

In our previous blog, Woven’s CEO Cyril Molitor outlined why we created Woven and our intent to disrupt what we feel has become a market defined by a lowest cost approach to delivering service. Add to that the ever increasing demand from consumers for responsive, connected, seamlessly delivered services, and... read more →

Why we created Woven- Our journey so far and a glimpse of our journey ahead

We created Woven to answer the needs of our clients who are not satisfied by the offerings available to them in the Business Process Outsourcing (BPO) market. In simple terms, companies who were looking for an outsourcing provider had a choice between the big players (who are known for their... read more →

June 13, 2019
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Business, News

Unicef and Woven

On Sunday 16th June the world’s biggest charity football match is kicking off. Soccer Aid for Unicef has been changing children’s lives since 2006. Some of the world’s biggest celebrities and footballing legends have teamed up over the years to raise over £30 million for Unicef's work for children. The... read more →

Internal Award For Excellence

Woven enjoy celebrating the success and hard work of our colleagues, so when we recently received 2 tickets for the 2019 FA Cup Final we wanted to award them to a team member in recognition of our core values in their role – Pragmatic, Transparent and Collaborative in the form... read more →

May 31, 2019
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Awards, News, People

People Matter

Having had a bit of a rant in my last post to bust a few industry myths, I’d like to close the series by bringing it back to the one things that I always come back to. People matter. Read the last post here. No matter what technology we have,... read more →

May 5, 2019
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Business, People

Busting three outsourced service industry myths

In this series to date, we’ve looked at the issues faced by the outsourced services industry. From the drive to be the lowest cost bidder and the gap that creates to customer expectation and value creation, to clients who are desperate for some innovation. Now we’re getting down to cases... read more →

April 11, 2019
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Business, Outsourcing

Service is the biggest driver of value: we need to reinvent responsiveness to create a new level of connectedness

In my last post, I set out why we in the outsourcing industry cannot afford to ignore the impact of service, given it is the biggest driver of brand value. And with consumer expectations ever increasing, we must continually innovate to deliver on that. All people really want are simple... read more →

Customers are not commodities.

Service is not a number on a balance sheet. “Technology led approaches or an inability to invest are leaving customers out in the cold” Because the current market is defined by a lowest cost approach to providing service, this constrains innovation and value creation. The impact of which is now... read more →

April 4, 2019
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Business, Customer Experience, Customer Service

Cost is killing innovation: it’s time to redefine connected services

Connected Services, It’s time for a rethink I’ve worked in this industry for 26 years. A lot has changed in that time and much as it seems obvious, it’s vital that we try new things and constantly challenge to be better. The world is continuing to change and it’s not... read more →