Woven enjoy celebrating the success and hard work of our colleagues, so when we recently received 2 tickets for the 2019 FA Cup Final we wanted to awa...
People Matter
Having had a bit of a rant in my last post to bust a few industry myths, I’d like to close the series by bringing it back to the one things that I a...
Busting three outsourced service industry myths
It’s time to bust some outsourced service industry myths. #1 Myth: It’s all about technology Honestly, it isn’t. Is tech important? You bet! But...
Service is the biggest driver of value: we need to reinvent responsiveness to create a new level of connectedness
In my last post, I set out why we in the outsourcing industry cannot afford to ignore the impact of service, given it is the biggest driver of brand v...
Customers are not commodities.
Service is not a number on a balance sheet. “Technology led approaches or an inability to invest are leaving customers out in the cold” Because th...
Cost is killing innovation: it’s time to redefine connected services
Connected Services, It’s time for a rethink I’ve worked in this industry for 26 years. A lot has changed in that time and much as it seems obvious...