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Customers are not commodities.

Service is not a number on a balance sheet. “Technology led approaches or an inability to invest are leaving customers out in the cold” Because the current market is defined by a lowest cost approach to providing service, this constrains innovation and value creation. The impact of which is now ...

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Toyota GB and Woven

Toyota GB is a global automotive manufacturer and includes both Toyota and Lexus brands.  In the UK, they are responsible for the import and distribution of vehicles and parts for the UK market only and are represented by a dealer network. Challenge Toyota GB was experiencing a significant incr...

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Karcher and Woven

Kärcher is the world’s leading provider of cleaning technology. With high-pressure cleaners, vacuums, driers, vehicle wash systems, water treatment plants, dispensers, pumps and watering systems, Kärcher offers a range of innovative cleaning solutions. Challenge Karcher was struggling to cope wi...

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