We created Woven to answer the needs of our clients who are not satisfied by the offerings available to them in the Business Process Outsourcing (BPO) market. In simple terms,... read more →
Having had a bit of a rant in my last post to bust a few industry myths, I’d like to close the series by bringing it back to the one... read more →
In this series to date, we’ve looked at the issues faced by the outsourced services industry. From the drive to be the lowest cost bidder and the gap that creates... read more →
In my last post, I set out why we in the outsourcing industry cannot afford to ignore the impact of service, given it is the biggest driver of brand value.... read more →
Service is not a number on a balance sheet. “Technology led approaches or an inability to invest are leaving customers out in the cold” Because the current market is defined... read more →
Connected Services, It’s time for a rethink I’ve worked in this industry for 26 years. A lot has changed in that time and much as it seems obvious, it’s vital... read more →