13th August 2019 - Leading contact centre, customer service and BPO service provider, Woven, has announced the appointment of Tim Collins as its new Chief Financial Officer. Starting in the... read more →
Woven’s journey Woven is a high growth business, expanding rapidly through acquisition and we are building a business that will disrupt the contact centre marketplace. By definition, we’re going through... read more →
Here at Woven we pride ourselves on being reassuringly compliant. We work with FCA regulated businesses. Operating in a highly regulated market means we take all reasonable steps to ensure... read more →
In our previous blog, Woven’s CEO Cyril Molitor outlined why we created Woven and our intent to disrupt what we feel has become a market defined by a lowest cost... read more →
We created Woven to answer the needs of our clients who are not satisfied by the offerings available to them in the Business Process Outsourcing (BPO) market. In simple terms,... read more →
Having had a bit of a rant in my last post to bust a few industry myths, I’d like to close the series by bringing it back to the one... read more →
In this series to date, we’ve looked at the issues faced by the outsourced services industry. From the drive to be the lowest cost bidder and the gap that creates... read more →
In my last post, I set out why we in the outsourcing industry cannot afford to ignore the impact of service, given it is the biggest driver of brand value.... read more →
Service is not a number on a balance sheet. “Technology led approaches or an inability to invest are leaving customers out in the cold” Because the current market is defined... read more →
Connected Services, It’s time for a rethink I’ve worked in this industry for 26 years. A lot has changed in that time and much as it seems obvious, it’s vital... read more →