Category Archives: Business

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People Matter

Having had a bit of a rant in my last post to bust a few industry myths, I’d like to close the series by bringing it back to the one things that I always come back to. People matter. Read the last post here. No matter what technology we have, and how we hang it […]...

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Busting three outsourced service industry myths

It’s time to bust some outsourced service industry myths. #1 Myth: It’s all about technology Honestly, it isn’t. Is tech important? You bet! But is it what people buy? What people care most about? I’m afraid not. When technology fails, accidentally or through a poor set up, people get frustr...

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Customers are not commodities.

Service is not a number on a balance sheet. “Technology led approaches or an inability to invest are leaving customers out in the cold” Because the current market is defined by a lowest cost approach to providing service, this constrains innovation and value creation. The impact of which is now ...

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