Paula Constant in the Future of Retail and Ecommerce
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What is call handling?
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Rush into the world of Bots at your peril without reading this!
We live in a fascinating period where almost every day technology is becoming a more significant enabler in our lives. This is creating opportunities for all of us to enrich our lives and in so many different ways. In business, the emergence of the combination of Artificial Intelligence a...
Boost customer experience and reduce costs with digital agents
67% of worldwide customers interacted with a chatbot to get customer support over the past 12 months*. In fact, by 2022, 75-90% of queries are expected to be handled by chatbots** * Invesp Chatbots In Customer Service – Statistics and Trends **Juniper Research – Chatbots Marketing Report Chatbot...
Reinventing your customer journey
It has never been more important or more difficult to build a great customer journey. The outbreak of Covid-19 has turned the world back in time, even for some of the worlds most established companies. You may have thought that business was thriving, you were meeting your goals and key objectives an...
6 reasons for outsourcing your call answering services
One of the biggest reasons why business owners nowadays struggle to grow their businesses is because they are simply trying to do too much. You might think hiring someone else to ease the workload is the best option but here are 6 reasons why outsourcing your call answering services is more benefici...