Customer Experience Archives

digital agents boost customer experience and reduce costs

Woven 8 September 2021

Boost customer experience and reduce costs with digital agents

67% of worldwide customers interacted with a chatbot to get customer support over the past 12 months*. In fact, by 2022, 75-90% of queries are expected to be handled by chatbots** * Invesp Chatbots In Customer Service – Statistics and Trends **Juniper Research – Chatbots Marketing Report Chatbot...

Woven 3 November 2020

Reinventing your customer journey

It has never been more important or more difficult to build a great customer journey. The outbreak of Covid-19 has turned the world back in time, even for some of the worlds most established companies. You may have thought that business was thriving, you were meeting your goals and key objectives an...

Woven 20 October 2020

6 reasons why you should outsource your PA services

One of the biggest reasons why business owners nowadays struggle to grow their businesses is because they are simply trying to do too much. You might think hiring someone else to ease the workload is the best option but here are 6 reasons why outsourcing your PA services is more beneficial to you an...

Woven 24 June 2020

Why online reviews are a crucial support to the retail sector

With businesses across the country opening their doors again to customers, it’s more important than ever for us all to consider what we can do to support business and to get the economy back on its feet. One simple way to support a local or national business is to regularly leave post reviews onli...

Woven 10 December 2019

The Brain behind the bots!

We live in a fascinating period where almost every day technology is becoming a more significant enabler. This is creating opportunities for all of us to enrich our lives. In the business world, this allows us an opportunity to provide a level of service that simply hasn’t been possible before. Th...

Woven 5 April 2019

Service is the biggest driver of value: we need to reinvent responsiveness to create a new level of connectedness

In my last post, I set out why we in the outsourcing industry cannot afford to ignore the impact of service, given it is the biggest driver of brand value. And with consumer expectations ever increasing, we must continually innovate to deliver on that. All people really want are simple responsive se...

Boost customer experience and reduce costs with digital agents

Reinventing your customer journey

6 reasons why you should outsource your PA services

Why online reviews are a crucial support to the retail sector

The Brain behind the bots!

Service is the biggest driver of value: we need to reinvent responsiveness to create a new level of connectedness

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