It has never been more important or more difficult to build a great customer journey. The outbreak of Covid-19 has turned the world back in time, even...
6 reasons why you should outsource your PA services
One of the biggest reasons why business owners nowadays struggle to grow their businesses is because they are simply trying to do too much. You might ...
Why online reviews are a crucial support to the retail sector
With businesses across the country opening their doors again to customers, it’s more important than ever for us all to consider what we can do to su...
The Brain behind the bots!
We live in a fascinating period where almost every day technology is becoming a more significant enabler. This is creating opportunities for all of us...
Service is the biggest driver of value: we need to reinvent responsiveness to create a new level of connectedness
In my last post, I set out why we in the outsourcing industry cannot afford to ignore the impact of service, given it is the biggest driver of brand v...
Customers are not commodities.
Service is not a number on a balance sheet. “Technology led approaches or an inability to invest are leaving customers out in the cold” Because th...