Category Archives: Customer Experience

Home Archive by category "Customer Experience"
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Reinventing your customer journey

It has never been more important or more difficult to build a great customer journey. The outbreak of Covid-19 has turned the world back in time, even...

The Brain behind the bots!

We live in a fascinating period where almost every day technology is becoming a more significant enabler. This is creating opportunities for all of us...

Customers are not commodities.

Service is not a number on a balance sheet. “Technology led approaches or an inability to invest are leaving customers out in the cold” Because th...