It has never been more important or more difficult to build a great customer journey. The outbreak of Covid-19 has turned the world back in time, even for some of... read more →
One of the biggest reasons why business owners nowadays struggle to grow their businesses is because they are simply trying to do too much. You might think hiring someone else... read more →
With businesses across the country opening their doors again to customers, it’s more important than ever for us all to consider what we can do to support business and to... read more →
We live in a fascinating period where almost every day technology is becoming a more significant enabler. This is creating opportunities for all of us to enrich our lives. In... read more →
In my last post, I set out why we in the outsourcing industry cannot afford to ignore the impact of service, given it is the biggest driver of brand value.... read more →
Service is not a number on a balance sheet. “Technology led approaches or an inability to invest are leaving customers out in the cold” Because the current market is defined... read more →
Connected Services, It’s time for a rethink I’ve worked in this industry for 26 years. A lot has changed in that time and much as it seems obvious, it’s vital... read more →