Category Archives: Outsourcing

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What is call handling

What is call handling?

Call handling, in simple terms is the management of telephone calls. In business, this can be managed in house or outsourced to a call handling service provider where a third-party handles phone calls on your company’s behalf. This solution can handle both inbound and outbound calls as well as...


Reinventing your customer journey

It has never been more important or more difficult to build a great customer journey. The outbreak of Covid-19 has turned the world back in time, even for some of the worlds most established companies. You may have thought that business was thriving, you were meeting your goals and key objectives an...