Category Archives: Outsourcing

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Reinventing your customer journey

It has never been more important or more difficult to build a great customer journey. The outbreak of Covid-19 has turned the world back in time, even for some of the worlds most established companies. You may have thought that business was thriving, you were meeting your goals and key objectives an...


Busting three outsourced service industry myths

It’s time to bust some outsourced service industry myths. #1 Myth: It’s all about technology Honestly, it isn’t. Is tech important? You bet! But is it what people buy? What people care most about? I’m afraid not. When technology fails, accidentally or through a poor set up, people get frustr...