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Empowered people | Immersed in your brand
Increasing your CSAT and increasing your NPS

Liberated Data | Single view of the customer
Assuring your services and capitalising on your opportunities

Connected Services | Intuitive Technology
Giving your customers answers not channels

Bespoke Operations | Tailored for your business
Increasing your efficiency and your resilience

We deliver the contact centre, customer experience and technology services your business needs to differentiate

Creating competitive advantage by delivering exceptional experience

Empowered to deliver through unrivalled speed-to-competence with real-time QA apps and agent ‘genie’ solutions

Reassuringly compliant  |  Reassuringly resilient

Empowered People
Immersed in Your Brand

Increasing CSAT & NPS

Recruited to Agent Personas
Immersed in your values and DNA

matched to the personality of your brand

Routed by performance
the right advisor every contact every time

Focused on eliminating waste
adding value in every interaction

Empowered to deliver exceptional service
through unrivalled speed-to-competence
with real-time QA apps and agent ‘genie’ solutions

Liberated Data
Single View of Customer

Assuring
Your Services
Capitalising on
Your Opportunities

Instant access, real-time visibility on-line and mobile-responsive
with dashboards, drill-downs and alerts

Global, independent Quality Assurance
with decades of experience and insight in CX

Dynamic analytics-based scoring
transparent and objective, removing effort overhead 360 feedback loop via agent desktop portal

Inc. surveys and mystery shopping
end-to-end assurance of your customer’s experience

Connected Services
Intuitive Technology

Giving Your Customers
Answers Not Channels

Truly omni-channel contact strategy
across your customer ecosystem

Lowest barrier to entry in the industry
Rapid, real-time API-driven integration
Non-invasive RPA | Robotic Process Automation
No/lo code | with minimum client IT effort and time

Empowering your business with agile tools
self-serve setup and change across your customer ecosystem in a matter of seconds

Single log-in environment
intuitive, easy-access tools for colleagues

Bespoke Operations
Tailored For Your Customer

Increasing Efficiency
Increasing Resilience

Instant access, real-time visibility
on-line and mobile-responsive

with dashboards, drill-downs and alerts

Global, independent Quality Assurance
with decades of experience and insight in CX

Dynamic analytics-based scoring
transparent and objective, removing effort overhead
360 feedback loop via agent desktop portal

Inc. surveys and mystery shopping
end-to-end assurance of your customer’s experience

Because customers are not commodities  |  And service is not a number on a balance sheet

Toyota Testimonial

Speaking with experience

Delivering a premium service

A perfect customer strategy

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Want to know more?

Contact Us on:

0333 103 7337
www.wearewoven.com
hello@wearewoven.com