Woven has also developed a service continuity solution specifically
to help Public Services maintain the ability to deliver the services the community
and the vulnerable so desperately need during times of crisis

Keeping Communities Connected

The COVID-19 pandemic presents public services with a set of unprecedented challenges in maintaining continuity of engagement and local service provision, particularly with respect to the most vulnerable in the community

Woven has developed a 3-step, rapid-deployment approach to delivering service continuity

The
Challenge

  1. Government guidelines and self-isolation result in a significant proportion of your workforce being fit and able to work, but without access to their usual place of work.
  2. The impact of illness reduces the proportion of your workforce able to provide services to the community, meaning you need solutions that allow you to prioritise as much time as possible to protecting the vulnerable.
  3. The increase in need from the community coupled with the impact of illness results in the need for additional capacity to handle queries, concerns and cries for help.
  4. You know you need to spend money on providing services now but also want to make sure any investment in those services is also valuable in future.

We are uniquely positioned to support via a rapid-deployment, modular approach to delivering service continuity

Step 1
Connecting Colleagues

Keeping people working
regardless of their location

SECURE, COMPLIANT, LOCKED-DOWN
access to critical systems from colleague’s homes
isolated image preventing data extraction

EMPOWERING YOUR TEAMS
to use their own home equipment

LOW-BARRIER TO ENTRY
with minimal hardware requirements

DEPLOYED IN A MATTER OF DAYS
with low support and optional self-serve setup

Step 2
Empowering Colleagues

Enabling people to focus
on what really matters

UNIFIED DESKTOP
single interface into systems and contact history

AGENT GENIE & INTEGRATED KNOWLEDGE
connecting colleagues with guidance and knowledge

RPA WORKERBOT HELPERS
reducing need to manually handle simple tasks

QUALITY ASSURANCE APP
boosting QA coverage with real-time feedback

CSAT AND SENTIMENT FEEDBACK
enabling agile service improvement for colleagues

Step 3
Delivering Service Agility

Delivering the flexibility needed in times of crisis

OVERFLOW | SURGE
Offering you continuity and cost control

CUSTOMER SERVICE
with service that always feels personal to the community

HELPDESK
so that someone will always be there to help

OUTBOUND
enabling teams to focus on what really matters

PA SERVICE
so you never miss out on speaking to the community

Underpinned
Futureproofed

Future technology foundation for your public services

CONNECTED SERVICES
communicate with the community across any channel

LIBERATED DATA
real-time view of community interaction across all devices

RAPID INTEGRATION
no-lo code | API-driven with non-invasive RPA | low IT effort

AGILE TOOLS
self-service setup and change in a matter of seconds

AGENT EMPOWERMENT
Intuitive tools delivering exceptional experiences

We deliver our futureproofed BCP offering

Delivering a reassuringly resilient service when your customers need it the most

From hot standby sites | thru seamless multi-site working and surge capacity | to secure homeworking

We’ve got your back

Reassuringly Resilient

The recent Covid-19 outbreak has brought Business Continuity and Disaster Recovery planning to the forefront of outsourcing discussions.  Viral outbreaks are only one of a number of disaster events which can effect service continuity.  Woven’s comprehensive Business Continuity proposition can provide reassurance during disaster events which affect availability of resource, locations, and IT infrastructure.

Woven has developed a rapid-deployment approach to delivering service continuity

Find out more about Business Continuity and Disaster Recovery.