As a result of our acquisition of the independent contact centre QA specialists, BYC Aqua, Woven offers a genuinely differentiated outsourced QA solution which will add significant business value to what is typically an internally focused operational function. With decades of experience in multiple sectors, BYC Aqua blends expert analysts with powerful, customised analytics-based scoring and reporting tools to empower clients, managers and advisors with results, insights and advice that drive self-improving operations.

Quality and performance programmes instil in and empower people to view their continuous improvement and personal development insights. With an outsourced quality assurance solution, you always know how your team is performing, how they are feeling, and more importantly, how well they are achieving against team and personal goals and ambitions.