TECH-T-POINT

CONNECTED SERVICES 
communicate with your customers across any channel they use

LIBERATED DATA 
real-time single view of customer interaction across all your devices

RAPID INTEGRATION 
no-lo code | API-driven with non-invasive RPA | minimising IT effort & time

AGILE TOOLS 
user-oriented self-service setup and change in a matter of seconds

AGENT EMPLOYMENT 
intuitive tools delivering exceptional experiences and speed to competence

A NEW SERVICE REALITY  |  PEOPLE POWERED BY TECHNOLOGY

EMPOWERING YOUR BUSINESS

  BY DELIVERING THE LOWEST BARRIER TO ENTRY IN THE INDUSTRY

CONNECTED
SERVICES

COMMUNICATE
WITH YOUR CUSTOMERS
ACROSS
ANY CHANNEL
THEY USE

BOT ENABLED
chatbot-fronted interactions reducing the need for human intervention

SOCIALLY EMBEDDED
across public and private messaging for the future of customer experience

CHAT EMPOWERED
boosting web and digital stickiness through live agent intervention

IVR READY
speech enabled and DTMF functionality with voicebot self-service

VOICE INTEGRATED
with seamless transition from your digital channels

EMAIL & BACK OFFICE AUTOMATED
increasing efficiency and effectiveness of non-synchronous activities

LIBERATED
DATA

REAL-TIME
SINGLE VIEW OF
CUSTOMER INTERACTION
ACROSS ALL
YOUR SEVICES

SINGLE VIEW OF CUSTOMER
all customer interactions across the CRM layer

INSTANT ACCESS
across disparate legacy systems without the need for code

REAL-TIME CUSTOMER ACTIVITY RECORDS
created automatically with real-time updates

OMNI-DEVICE MOBILE RESPONSIVE
making data even more accessible

CONFIGURABLE DATA LAYER
with visual tooling removing interpretive constraints

HOLISTIC VISIBILITY
across your customer eco-system

RAPID
INTEGRATION

NO-LO CODE
API-DRIVEN WITH
NON-INVASIVE RPA
MINIMISING IT
EFFORT & TIME

SINGLE CONNECTED CUSTOMER LAYER
delivering rapid results, optimising and simplifying experience

OPEN INTELLIGENT AGILE ENVIRONMENT
the perfect platform to drive customer experience transformation

RAPID API-DRIVEN INTEGRATION
boosting your ability to capitalise on the API-driven economy

NON-INVASIVE RPA | ROBOTIC PROCESS AUTOMATION
enabling the integration of legacy systems where APIs aren’t available

NO-LO CODE IMPLEMENTATION
delivering advantage with minimal client IT effort and time

AGILE
TOOLS

USER-ORIENTED
SELF-SERVICE
SETUP AND
CHANGE IN A
MATTER OF
SECONDS

OPEN INTELLIGENT AGILE ENVIRONMENT
the perfect platform to drive customer experience transformation

REMOVES CODE AND TECHNICAL DEPENDENCIES
puts experience design and business knowledge at the heart of delivery

SELF-SERVICE SETUP
through powerful easy-access visual interfaces

USER-DRIVEN CHANGE
empowering users to drive change without the need for IT resource

RAPID FLEX TO MEET THE NEEDS OF THE CUSTOMER
essential differentiation in the hyper-competitive service environment

AGENT
EMPOWERMENT

INTUITIVE TOOLS
DELIVERING
EXCEPTIONAL  
EXPERIENCES AND 
SPEED TO
COMPETENCE

UNIFIED DESKTOP
with single agent interface into client systems and customer history

AGENT GENIE
pro-actively connecting colleagues with your business and knowledge

INTEGRATED KNOWLEDGE BASE
powering your colleagues and customers with easy-access tools

QUALITY ASSURANCE APP
boosting QA coverage with real-time feedback to agents

CSAT AND SENTIMENT FEEDBACK
enabling agile improvement for colleague and customer

RPA WORKERBOT HELPERS
reducing requirement to manually handle simple tasks

REINVENTING CONNECTED EXPERIENCES FOR BUSINESSES, CUSTOMERS AND COLLEAGUES

A New
Service Reality

An example of how
our unique technology proposition
Empowers your people
Liberates your customers
Across any business or sector

An
Introduction to Genie

Helping you learn and develop
Helping you communicate
Helping your agents
To help your customers

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Want to know more?

Contact Us on:

0333 103 7337
www.wearewoven.com
hello@wearewoven.com