We Are Woven

Convention making.
Industry leading.

Market defining.

Our Team

Paula Constant

Chief Executive Officer

Paula is delighted to be appointed as Woven’s new CEO. She brings over 20 years of experience across banking, telecoms and retail sectors. Paula is relocating from Sydney, Australia and will be resident in the UK from December 2020.

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Peter Hessey - People & Organisation Director at Woven

Peter Hessey

MD UK & People Director

Peter ensures that we recruit, train and develop all colleagues in Woven so that we can meet the current and future demands of our business – and that the environment we all work in is as good as it can be.

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Andy Griffin Chief Innovation Officer at Woven

Andy Griffin

Chief Innovations Officer

Andy owns overall responsibility for Woven’s position at the forefront of technology advantage within the BPO space.

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Tim Collins

Chief Finance Officer

Leading the Finance team, Tim ensures appropriate risk management and financial controls are in place, and provides commercial insight to drive performance.

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Tuli Zwame - Chief Compliance Officer at Woven

Tuli Zwane

Chief Compliance Officer

Oversee and manage compliance issues within the organisation. Ensuring the business is in compliance with the various laws, regulatory requirements, policies and procedures.

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The Woven Journey

Woven Journey

Woven has been created with the ambition to disrupt the market by levering 3 key differentiating characteristics:

1. Bring the best of the management techniques from the large BPO while retaining the boutique feel and proximity with clients

2. Offer unique, disruptive customer experience technologies which considerably lower down the barrier at entry for new clients and bring on-going innovation

3. Invest in our people by implementing an agile environment where colleagues are empowered and encouraged to bring change to their clients

Both our Ambition and value proposition are not compatible with a ‘cost play’ or ‘race to a bottom.’ 

We believe in quality – and representing the brand of our clients.

Our journey began at the end of 2018 when we acquired three complementary businesses that allowed us to create our Wave 1 ‘Woven Core.’

That core delivered an outsourcer with a unique blend of skills and expertise.

In 2019-20 Woven acquired tPoint solutions, a best-in-class disruptive technology provider, and BYC AQUA, the independent South Africa-based Quality Assurance specialists.

A foundation from which we are continuing to build and evolve.

This is only the start of the journey – Woven is a business with a long-term vision and clear view of its intended evolution.


Want to know more?

Contact Us on:

0333 103 7337