Boost customer experience and reduce costs with digital agents.
Did you know that 67% of worldwide customers interacted with a chatbot to get customer support over the past 12 months*. In fact, by 2022, 75-90% of queries are expected to be handled by chatbots**
* Invesp Chatbots In Customer Service – Statistics and Trends **Juniper Research – Chatbots Marketing Report
Chatbot is now the first-choice channel for customer service
Customer service chatbots or as we like to call them, digital agents allow interactions between humans and technology. Digital agents are not only limited to text-based communication, they can also interact through touch and voice.
Thanks to artificial intelligence, the innovation of chatbot has become a powerful automation and self-serve tool that can enhance not just customer support and service, but an organisation’s operational efficiency, too. According to Chatbots Life, up to 30% of operational costs can be cut down by implementing a chatbot for customer service and support.
So why do you need digital agents?
Chatbot is now the first-choice channel for customer service because it allows consumers 24/7 access to the brands they care about, in a way that’s immediate, easy and conversational.
Instant customer support
New channel for
sales, service and support.
repetitive simple queries
Want to know more?
A chatbot uses artificial intelligence, machine learning and natural language understanding to mimic human speech. Businesses have been steadily adopting chatbots and incorporating them into their service models to answer customer questions and automate more routine tasks.
With chatbots, your website can offer customer support 24/7. A chatbot improves your website user experience and customer satisfaction by customising answers to different types of customers, as well as offering you data and customer insights to allow you to transform your business.
Chatbots can be trained to respond to the vast majority of customer questions, requests, transactions or issues in an automated yet highly accurate way. They can help you scale your customer support efforts and, more importantly, focus more attention on continued business growth.