Did you know that 67% of worldwide customers interacted with a chatbot to get customer support over the past 12 months*. In fact, by 2022, 75-90% of queries are expected to be handled by chatbots**
* Invesp Chatbots In Customer Service – Statistics and Trends **Juniper Research – Chatbots Marketing Report
Chatbot is now the first-choice channel for customer service
Customer service chatbots or as we like to call them, digital agents allow interactions between humans and technology. Digital agents are not only limited to text-based communication, they can also interact through touch and voice.
Thanks to artificial intelligence, the innovation of chatbot has become a powerful automation and self-serve tool that can enhance not just customer support and service, but an organisation’s operational efficiency, too. According to Chatbots Life, up to 30% of operational costs can be cut down by implementing a chatbot for customer service and support.
So why do you need digital agents?
Chatbot is now the first-choice channel for customer service because it allows consumers 24/7 access to the brands they care about, in a way that’s immediate, easy and conversational.
Instant customer support
New channel for sales, service and support.
Automate repetitive simple queries
UK sites and
work from home
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