Recruited to Agent Personas, matched to the personality of your brand, routed by performance
Immersed in your values and DNA
Focused on eliminating waste and adding value
Exceptional service with real-time QA apps and agent ‘genie’ solutions
Instant access, real-time visibility across your customer’s journey
Online and mobile-responsive
Global, independent Quality Assurance with decades of experience and insight
Dynamic analytics-based scoring
End-to-end assurance of your CX inc. surveys and mystery shopping
Truly omni-channel contact strategy
Lowest barrier to entry in the industry
Rapid, real-time API integration with minimum client IT effort and time
No/lo code with non-invasive RPA
Empowering your business with agile tools, self-service setup, and change in a matter of seconds
A boutique, bespoke experience
Dedicated seats or Bureau with unique Bureau overflow options
Surge capabilities to deal with dramatic increases in volume
1000 seats across 3 sites
FCA authorised, PCI compliant, ISO assured
Woven is creating a collection of like-minded Customer Services companies, with global capability delivered through local expertise
Our people already support great brands. Woven is equipping them to create experiences which build lasting value for our clients
We’re on a journey from cost reduction to value creation
Our extensive client-side experience across many industries has informed the Woven Way. We’re close enough to know what’s needed, with enough distance to do it differently
We’re free to focus on creating value for our clients, through people enabled to create seamless experiences
As customers we are simple – we want answers to questions
We are enabling our people through technology which is intuitive yet invisible, so that customer needs can be met irrespective of channel
Together, we will invent and test new ideas
Today standing still is not an option. We want us all to prosper now and in the future, by keeping you ahead of the competition
Contact Us on:
0333 103 7337
www.wearewoven.com
hello@wearewoven.com
