A New
Service Reality
- Boutique, bespoke experience
- Recruited to agent personas
- Immersed in your values and brand DNA
- Delivering exceptional experiences across every channel
- Customer Service & Overflow
- IT, FM, Telco Helpdesks
- PA Services
- B2B & B2C Outbound
- Surge capabilities to deal with dramatic increases in volume
- Instant access, real-time visibility across your customer’s journey
- Independent Quality Assurance with decades of experience and insight
- Dynamic analytics-based scoring
- End-to-end assurance inc. surveys and mystery shopping
- True omni-channel contact strategy
- Lowest barrier to entry in the industry
- Intuitive, easy-access tools
- Rapid, real-time integration with minimum client IT effort and time
- No/lo code with non-invasive RPA
Empowered to deliver exceptional service
through unrivalled speed-to-competence
with real-time QA apps and agent ‘genie’ solutions
Reassuringly compliant | Reassuringly resilient
Empowering your business
with agile tools
Self-service setup and change
in a matter of seconds
The best people
The best technology
Globally consistent with local expertise
Redefining connected services
Where people matter and technology is intuitive
Where your customers get answers not channels
Where service is the biggest driver of value
Where people are at the heart of service
Get in touch, let’s discuss a solution for you.
Woven COVID Secure Plan
Recently, the UK Government released a new set of guidelines including ‘Working safely during COVID-19 in offices and contact centres”... read more →
July 1, 2020
Why online reviews are a crucial support to the retail sector
With businesses across the country opening their doors again to customers, it’s more important than ever for us all to... read more →
June 24, 2020
Woven Acquires BYC Aqua Solutions
Today we have the pleasure of announcing that we have acquired BYC Aqua Solutions, a large provider of outsourced quality... read more →
February 19, 2020
Want to know more?
Contact Us on:
0333 103 7337
www.wearewoven.com
hello@wearewoven.com