handling live chat

Imagine If…

You had a customer service live chat function on your website

 

More than 41% of customers expect live chat on your website and more than half of all customers prefer to chat with someone in real-time and online, rather than call a company for support.

Improved support experience | Increased customer engagement and satisfaction | Connected customer experience | Increases first contact resolution | Reduced service costs and boost efficiency

With tPoint Live Chat and Messenger the possibilities are endless:

 

• tPoint Chat along with integrated agent desktop allows seamless transfer for Chatbot to a Live advisor for more complex queries

• Quick replies and predetermined responses to common questions

• Live Chat Screen transfer for Consistent secure payments – not visible to advisors

• tPoint powered End Feedback Survey to aid improvement to your customers experience

• Consistent Advisor Experience with unified Agent Desktop so your advisors can respond to interactions on Chat or Social DM

Want to know more about Woven With You? Contact us – simply fill in the form below.

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