
Imagine If…
You had a live chat function on your website
More than 41% of customers expect live chat on your website and more than half of all customers prefer to chat with someone in real-time and online, rather than call a company for support.
Improved support experience | Increased customer engagement and satisfaction | Connected customer experience | Increases first contact resolution | Reduced service costs and boost efficiency
With tPoint Live Chat and Messenger the possibilities are endless:
• tPoint Chat along with integrated agent desktop allows seamless transfer for Chatbot to a Live advisor for more complex queries
• Quick replies and predetermined responses to common questions
• Live Chat Screen transfer for Consistent secure payments – not visible to advisors
• tPoint powered End Feedback Survey to aid improvement to your customers experience
• Consistent Advisor Experience with unified Agent Desktop so your advisors can respond to interactions on Chat or Social DM
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