tPoint is re-inventing how organisations connect with their customers.
Breaking down technology barriers and embracing an agile new approach, so its simple for you to delight your customers!
We believe in agile and empowered users creating amazing customer engagement simply, in real time, across channels
Everything we do and every new product release accelerates this journey!
The world is changing rapidly and this momentum is becoming unstoppable. Rapid change, agile processes, accelerated automation, proliferating channels. Where the winner is the consumer and also the companies that delight these consumers by embracing the technologies that reflect this new world. This is tPoint, it’s exciting, it’s bold and it’s here today pushing these boundaries and making the difficult easy and helping to shape that future.
and the people who support them
wherever and whenever you communicate
contact centre
service centre
online
mobile
providing your teams with live visibility of
enriched with instant access to your customer data in other systems wherever and whenever you need it in your live customer interactions
We deliver all your channels in the cloud seamlessly connected
from on-line web, social, chat, IVR, voice, email to back office. Resilient by design.
Our bots can handle contacts for you in digital and on the phone
with 85% self-serving in messaging and chat, and 70% in the IVR.
We can change your messaging to customers in seconds
across all channels digital and voice, simultaneously as often as you like.
human interaction & intelligent automation
to all customer conversations & all customer data with real-time business rules
