get connected to your customers

tPoint is re-inventing how organisations connect with their customers. 

Breaking down technology barriers and embracing an agile new approach, so its simple for you to delight your customers! 

We believe in agile and empowered users creating amazing customer engagement simply, in real time, across channels
Everything we do and every new product release accelerates this journey!
The world is changing rapidly and this momentum is becoming unstoppable. Rapid change, agile processes, accelerated automation, proliferating channels. Where the winner is the consumer and also the companies that delight these consumers by embracing the technologies that reflect this new world. This is tPoint, it’s exciting, it’s bold and it’s here today pushing these boundaries and making the difficult easy and helping to shape that future.

transforming experience for your customers

and the people who support them

wherever and whenever you communicate

contact centre

service centre

online

mobile

providing your teams with live visibility of

every customer activity

enriched with instant access to your customer data in other systems wherever and whenever you need it in your live customer interactions

customer processes shaped in real time by business users

With web apps dropped in anywhere they can help

We deliver all your channels in the cloud seamlessly connected

from on-line web, social, chat, IVR, voice, email to back office. Resilient by design.

Our bots can handle contacts for you in digital and on the phone

with 85% self-serving in messaging and chat, and 70% in the IVR.

We can change your messaging to customers in seconds

across all channels digital and voice, simultaneously as often as you like.

creating the perfect opportunity for you to combine

human interaction & intelligent automation

to all customer conversations & all customer data with real-time business rules

Want to know more about how we can help you build, deliver and change across every channel faster than ever before?

Contact us.

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