get connected to your customers
tPoint is re-inventing how organisations connect with their customers.
Breaking down technology barriers and embracing an agile new approach, so its simple for you to delight your customers!
transforming experience for your customers
and the people who support them
wherever and whenever you communicate
providing your teams with live visibility of
every customer activity
enriched with instant access to your customer data in other systems wherever and whenever you need it in your live customer interactions
customer processes shaped in real time by business users
With web apps dropped in anywhere they can help
We deliver all your channels in the cloud seamlessly connected
from on-line web, social, chat, IVR, voice, email to back office. Resilient by design.
Our bots can handle contacts for you in digital and on the phone
with 85% self-serving in messaging and chat, and 70% in the IVR.
We can change your messaging to customers in seconds
across all channels digital and voice, simultaneously as often as you like.
creating the perfect opportunity for you to combine
human interaction & intelligent automation
to all customer conversations & all customer data with real-time business rules
Want to know more about how we can help you build, deliver and change across every channel faster than ever before?