CX
Management

Did you know that loyal customers are five times more likely to re-purchase and four times more likely to refer a friend to your business* 

* Invesp Chatbots In Customer Service – Statistics and Trends *JPWC – Experience is everything: Here’s how to get it right, 

The main advantage of creating an end-to-end CX Programme is that you can proactively resolve and minimise customer complaints and concerns before they escalate.

Our tPoint | CX app is a powerful tool built specifically to assist your business to improve customer satisfaction.

 

tPoint is rich in functionality and able to handle all your software requirements. Providing valuable insights to improve customer retention and brand loyalty. So, whatever your customers are saying, positive or negative – we are here.

 

tPoint CX is not only simple to set up, but it also manages customer data intelligently to deliver reliable, actionable, and intuitive feedback at every stage of the customer journey. 

We can help you understand just how happy your customers are, and what the likelihood is of them moving their business to a competitor. 

 

In fact, you can take effective action against detractor indicators whilst proactively communicating with your customers, and our user-friendly interfaces mean that anyone can get involved.  

Real-time

cloud based technology.

Self-service survey tool

One platform-regardless of channel

0
+

year’s
experience

0

clients across
multiple sectors

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UK sites and
work from home

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