Did you know that loyal customers are five times more likely to re-purchase and four times more likely to refer a friend to your business*
* Invesp Chatbots In Customer Service – Statistics and Trends *JPWC – Experience is everything: Here’s how to get it right,
The main advantage of creating an end-to-end customer experience (CX) programme is that you can proactively resolve and minimise customer complaints and concerns before they escalate.
Our tPoint | CX app is powerful customer experience management software built specifically to assist your business to improve customer satisfaction.
tPoint is rich in functionality and able to handle all your software requirements. Providing valuable insights to improve CX management, customer retention and brand loyalty. So, whatever your customers are saying, positive or negative – we are here.
tPoint CX is not only simple to set up, but it also manages customer data intelligently to deliver reliable, actionable, and intuitive feedback at every stage of the customer journey.
We can help you understand just how happy your customers are, and what the likelihood is of them moving their business to a competitor.
In fact, with our customer experience management software, you can take effective action against detractor indicators whilst proactively communicating with your customers, and our user-friendly interfaces mean that anyone can get involved.
cloud based technology.
regardless of channel
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Customer Experience Management FAQs
Customer experience management is the collection of processes a business uses to track, oversee and organise every interaction between a customer and the organisation throughout the customer lifecycle. The goal of customer service management is to improve the customer experience at every single stage of their journey.
Customer experience software helps you streamline your customer journey and allows you to design, connect, deliver and manage experiences across diverse channels – from call centres and brick-and-mortar shops to email, social media, web and mobile apps; all the many ways customers engage with your brand.
With customer experience management, businesses can incorporate quantitative data across each important point of a customer interaction and develop more personalised, better-attuned interactions with your customers. Efficient customer experience management can explore opportunities to evolve passive engagement into positive experiences, increasing customer satisfaction.