Slide Outsourced business services tailored for your brand We learn from every contact and never stop improving, delivering personalised experiences for all of your customers with business outsourcing services.

Call Answering Services

Never miss a customer again with an outsourced 24/7 call answering solution

Peak, Surge and Overflow Support

Quickly scale your business with brilliant people who go above and beyond for your customers

Helpdesk Solution

Handling service issues and booking engineers for you customers with our business helpdesk solution

Customer Service

Handling all your customer queries with inspired people who love your brand

Message Taking Service

Don’t have time to answer the phone? Increase your brand presence by utilising our 24/7 Message Taking Service

24/7 Emergency Response

Round-the-clock emergency support lines

Charity Donation Line

The team at Woven have people ready to take calls for donation events

Quality Assurance Solution

Customer QA and Measurement Services– Helping Your Business Reach New Heights

Digital Solutions

Live Chat
Chatbot

Automate simple queries, 24-7 with our tPoint Chatbot

Customer Experience Management

Our powerful tPoint CX app is built specifically to assist your business to improve Customer Experience.

Voicebot

Customers get real-time, 24-hour support for simple queries and enhanced Customer Satisfaction with tPoint Voicebots.

Social Bot

Automate simple queries on Social Messaging Channels with our Socialbots

Social Listening

With tPoint Social – we can help you listen, analyse and act upon brand mentions in real-time

Contact Centre Software Provider

Breaking down technology barriers and embracing a new agile approach

agile
technology

across all your channels

0
+

years’
experience

0

direct and Woven clients across multiple sectors

0
%

saved of your operating costs

rapid
deployment

integrating systems easily

agile
change

adapting your service in real-time

Woven provides XLN with a seamless out-of-hours service for our customers.

 

We work collaboratively with them on improving our customer experience as an essential component of our all-important customer service delivery.

 

Alongside their robust process implementation, they’re a great partner to assist us in realising our future service ambitions.

 

Stefan Dale, Operations Manager XLN

Want to know more about how we can deliver exceptional customer experiences to your customers? Contact us.


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    Outsourced Business Service FAQs

    What are outsourced business services?

    Business outsourcing is where an organisation uses a third-party provider to fulfil an operational process or business function, rather than handling it in house. These functions can include accounting, marketing, sales, IT, administration and customer service. Outsourced business services have numerous benefits but, fundamentally, allows you to get more done, lower costs and increase efficiency. Our outsourced business services are tailored to your brand, meaning that we can deliver personalised experiences for all of your customers.

    What are the benefits of business outsourcing?

    Business outsourcing has a number of different benefits. Outsourcing gives you access to training professionals, saving you time and reducing the turnover of staff. Outsourcers have the built-in experience of handling millions of interactions, which in turn improves customer experience due to reducing factors that can lead to poor customer service. Business outsourcing also gives your organisation access to technological advances that your in-house operation might not even have thought about.

    Are business outsourcing services cost effective?

    Reducing cost is probably the most obvious reason why businesses outsource functions like customer service. Business outsourcing allows your company to get work done at a lower cost and more efficiently, reducing the need to spend as much on training, recruitment or expensive equipment. When you use business outsourcing services, you’re only paying for exactly what you need.