24/7 Dealer Network Support
Keep Your Customers Connected Anytime, Anywhere
Never Miss a Sales Opportunity
Always Available
The car buying journey doesn’t follow a strict 9-to-5 schedule. Many customers research vehicles in the evenings, after work, or on weekends but most dealerships operate within traditional showroom hours, meaning calls that come in after 5 PM or on weekends often go unanswered. Missed calls mean missed opportunities, lost sales, and frustrated customers who may turn to competitors.
With a professional, UK based team trained in the automotive sector, we handle enquiries, lead capture, appointment bookings, service requests and emergency calls, ensuring your dealership maintains a reputation for exceptional customer service, reliability, and accessibility.
Offer Seamless Service & Aftercare Support
Car owners expect efficient, reliable, and round the clock support, especially when dealing with breakdowns, servicing, MOTs, or repairs.
Customers calling outside normal working hours often face frustration when they can’t get through. With Woven, your dealership can offer 24/7 assistance, helping customers when they need it most.
Providing this level of availability not only improves customer satisfaction but also boosts long term retention and loyalty.
A dealership that fails to provide this risks losing customers to brands that do.
By offering 24/7 phone support, you build a strong reputation for reliability and establish trust with customers, reinforcing the idea that you’re always there for them, no matter what.
Customer Support & Aftercare
We can handle Sales enquiries, vehicle servicing, roadside assistance, repair queries and warranty support, offering a seamless aftersales experience.
Support
for your dealership
across all your
channels
rapid
deployment
integrating systems
easily
agile
change
adapting your
service in real-time
What Woven’s 24/7 Call Answering Service for car dealerships Offers
Problem: Customers experiencing delays when reaching the helpline can lead to frustration and loss of trust.
Solution: Woven’s scalable staffing solutions ensure calls are answered promptly, even during peak times, reducing wait times and enhancing customer satisfaction.
Problem: Helpline staff may lack the expertise to resolve complex technical issues, leaving customers dissatisfied.
Solution: Our specialists receive comprehensive training on EV charge point technology, enabling them to provide accurate guidance and effective troubleshooting.
Problem: Inconsistent customer service can damage an operator’s reputation.
Solution: Woven’s quality assurance processes and regular team training ensure consistently high standards of service that reflect your brand values.
Problem: Sudden surges in call volumes can overwhelm in house teams, leading to missed calls and unhappy customers.
Solution: Our 24/7 helpline is designed to handle fluctuating demand, ensuring every customer enquiry is addressed promptly and professionally.
Problem: Operators may struggle to track and analyse customer issues, hindering their ability to identify and address recurring problems.
Solution: Woven provides detailed reporting and analytics, offering insights into customer interactions and enabling proactive improvements to your service.