Blog

Apr 04

Customers are not commodities.

Service is not a number on a balance sheet. “Technology led approaches or an inability to invest are leaving customers out in the cold” Because the current market is defined by a lowest cost approach to providing service, this constrains innovation and value creation. The impact of which is now... read more →

April 4, 2019
Business, Customer Experience, Customer Service

Apr 03

Cost is killing innovation: it’s time to redefine connected services

Connected Services, It’s time for a rethink I’ve worked in this industry for 26 years. A lot has changed in that time and much as it seems obvious, it’s vital that we try new things and constantly challenge to be better. The world is continuing to change and it’s not... read more →

April 3, 2019
Business, Customer Experience

Jun 11

Toyota GB and Woven

Toyota GB is a global automotive manufacturer and includes both Toyota and Lexus brands. In the UK, they are responsible for the import and distribution of vehicles and parts for the UK market only and are represented by a dealer network. Challenge Toyota GB was experiencing a significant increase in... read more →

June 11, 2018
Customer Stories

Jun 10

Karcher and Woven

Kärcher is the world’s leading provider of cleaning technology. With high-pressure cleaners, vacuums, driers, vehicle wash systems, water treatment plants, dispensers, pumps and watering systems, Kärcher offers a range of innovative cleaning solutions. Challenge Karcher was struggling to cope with extreme seasonal fluctuations in customer contact and efficient ways to... read more →

June 10, 2018
Customer Stories

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