The We Are Woven Blog | We Are Woven

Alex Mullan 7 June 2022

Cape Town BPO Acquisition

We are thrilled to share the news of our continued expansion with the acquisition of the oldest independent BPO, a thriving contact centre operation in Cape Town – SA Commercial. Paula Constant, CEO of Woven, said: “I am delighted to welcome SA Commercial to Woven’s Global Group as we acce...

Alex Mullan 25 January 2022

Rush into the world of Bots at your peril without reading this!

We live in a fascinating period where almost every day technology is becoming a more significant enabler in our lives. This is creating opportunities for all of us to enrich our lives and in so many different ways. In business, the emergence of the combination of Artificial Intelligence a...

digital agents boost customer experience and reduce costs

Alex Mullan 8 September 2021

Boost customer experience and reduce costs with digital agents

67% of worldwide customers interacted with a chatbot to get customer support over the past 12 months*. In fact, by 2022, 75-90% of queries are expected to be handled by chatbots** * Invesp Chatbots In Customer Service – Statistics and Trends **Juniper Research – Chatbots Marketing Report Chatbot...

Paula Constant has been appointed Chief Executive Officer of Woven.

Alex Mullan 13 January 2021

Woven Drives Growth with New Chief Executive Officer (CEO)

We are delighted to announce that Paula Constant has been appointed Chief Executive Officer of Woven. Paula brings a wealth of experience to her new role as CEO. During her 20 year career she has successfully delivered exceptional customer service for large-scale contact centre operations around the...

Alex Mullan 3 November 2020

Reinventing your customer journey

It has never been more important or more difficult to build a great customer journey. The outbreak of Covid-19 has turned the world back in time, even for some of the worlds most established companies. You may have thought that business was thriving, you were meeting your goals and key objectives an...

Alex Mullan 20 October 2020

6 reasons for outsourcing your call answering services

One of the biggest reasons why business owners nowadays struggle to grow their businesses is because they are simply trying to do too much. You might think hiring someone else to ease the workload is the best option but here are 6 reasons why outsourcing your call answering services is more benefici...

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Cape Town BPO Acquisition

Rush into the world of Bots at your peril without reading this!

Boost customer experience and reduce costs with digital agents

Woven Drives Growth with New Chief Executive Officer (CEO)

Reinventing your customer journey

6 reasons for outsourcing your call answering services

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