Customer Service

customer service
outsourcing

with inspired people who love your brand.

Part of you. With brilliant people who love your brand.

84% of customers report that their expectations had not been exceeded in their last interaction with customer service. Imagine if every contact with your customers was handled to the highest quality standards.

No one likes to have their time wasted. Especially not when they need immediate answers to something important. Being put on hold for long periods of time seems like a given when it comes to customer service. However, your company could be the one to challenge this belief by partnering with Woven. You can offer your customers refreshingly quick and effective customer service no matter the solution they are seeking with outsourced customer service solutions.

Through customer service chatbots, you can give your customers the opportunity to find the solution they need on their own first. Then, if the issue requires more of a human touch they can be put through instantly. Phone lines are no longer jam-packed with customers who only need a small amount of guidance. With customer service outsourcing, you are able to utilise our brilliant people to tackle the bigger issues.

All available in a cost-effective core services package that you can customise with optional add-ons.

We do more
than just answer the phone.

Add channels such as email, chat, social and messaging.

 

You can view all your stats on any device.

And even listen to calls from your mobile phone.

We can turn you always-on 24/7 365.

Extend your opening hours to suit your needs.

We can future proof
your service.

With IVR, chatbots and of other cool tech solutions.

 
 
 
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years’ experience
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clients across
multiple sectors
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sites across the UK

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Outsourced Customer Service FAQs

Customer service outsourcing is where some or all of the customer service requirements of a business are fulfilled by a third-party provider. This can include outsourcing call answering services, handling the live chat function on your website, dealing with surges in contact volume, and improving customer satisfaction and re-inventing how you connect with your customers through the use of innovative call centre software. Customer service outsourcing offers your customers quick and effective customer service regardless of the solution they are seeking.

Outsourcing is not the same as offshoring. Outsourcing Is when a business contracts a specific operational process out to a third party, whereas offshoring refers to fulfilling business functions overseas. However, offshoring does bring additional benefits, allowing you to relocate office jobs to countries with lower labour costs but equal expertise. This can lead to increased efficiency and reduce capital costs.

With customer service outsourcing, you can reduce costs and increase efficiency. For example, customer service chatbots can give your customers the option of finding the solution to their query on their own, freeing up phone lines. Customer service outsourcing also gives you access to highly trained professionals that would cost you much more if you were to employ the same talent in-house. Customer service outsourcing is about more than call answering; a third-party service provider can also interact with customers on your behalf via email, chat, social and messaging.