Electric vehicles (EVs) are ushering in a new age for the automotive industry and the switch to electric is rapidly gaining momentum. In 2021, there were just under 400,000 EVs in the UK but now there are nearly 1.4 Million on our roads, an increase of 250%! To accommodate this

Here at Woven we pride ourselves on being reassuringly compliant. We work with FCA regulated businesses. Operating in a highly regulated market means we take all reasonable steps to ensure that we have the correct regulatory approvals, procedures and processes in place for the services we provide our clients. The

One of the biggest reasons why business owners nowadays struggle to grow their businesses is because they are simply trying to do too much. You might think hiring someone else to ease the workload is the best option but here are 6 reasons why outsourcing your call answering services is

Connected Services, It’s time for a rethink I’ve worked in this industry for 26 years. A lot has changed in that time and much as it seems obvious, it’s vital that we try new things and constantly challenge to be better. The world is continuing to change and it’s not

Toyota GB is a global automotive manufacturer and includes both Toyota and Lexus brands.  In the UK, they are responsible for the import and distribution of vehicles and parts for the UK market only and are represented by a dealer network. Challenge Toyota GB was experiencing a significant increase in

67% of worldwide customers interacted with a chatbot to get customer support over the past 12 months*. In fact, by 2022, 75-90% of queries are expected to be handled by chatbots** * Invesp Chatbots In Customer Service – Statistics and Trends **Juniper Research – Chatbots Marketing Report Chatbots or as

It’s time to bust some outsourced service industry myths. #1 Myth: It’s all about technology Honestly, it isn’t. Is tech important? You bet! But is it what people buy? What people care most about? I’m afraid not. When technology fails, accidentally or through a poor set up, people get frustrated.

Business process outsourcing (BPO) is an investment made. BPO refers to when companies outsource business processes to an external company. The goal here is cut costs, cut time and look at the core aspects of the business. There are many reasons to why a business’s outsource. The main reason being

In my last post, I set out why we in the outsourcing industry cannot afford to ignore the impact of service, given it is the biggest driver of brand value. And with consumer expectations ever increasing, we must continually innovate to deliver on that. All people really want are simple