What’s it like to work at Woven? People often ask, “What’s it like to work at Woven?” The truth is, it depends because Woven is as diverse as the people who work here. If you think of Woven as a city, it’s made up of many different ‘villages’, unique teams,

We already know about the importance of call handling, but what about making it more efficient? Average call handling time refers to the talk time plus hold time and wrap up time divided by the total calls made. In order to reduce average call handling times it is important to

We live in a fascinating period where almost every day technology is becoming a more significant enabler in our lives. This is creating opportunities for all of us to enrich our lives and in so many different ways. In business, the emergence of the combination of Artificial Intelligence and Process Automation (or as we now progressively know them, Bots or Virtual Agents) has created the scope to provide

We live in a fascinating period where almost every day technology is becoming a more significant enabler. This is creating opportunities for all of us to enrich our lives. In the business world, this allows us an opportunity to provide a level of service that simply hasn’t been possible before.

With businesses across the country opening their doors again to customers, it’s more important than ever for us all to consider what we can do to support business and to get the economy back on its feet. One simple way to support a local or national business is to regularly

Reducing cost is probably the obvious reason why businesses outsource their customer contact centre but there are many more incredibly valuable benefits of partnering with a specialist outsourced contact centre provider. So, what are they? Trained Staff Always Ready and Available Outsourcing provides trained professionals right at your fingertips. It

Service Is More Than Just a Number A cost cutting, technology led approach to customer service is leaving people feeling undervalued and frustrated. Businesses work hard to acquire customers, yet all too often, there is a stark mismatch between the brand promise and the actual experience delivered, particularly when it

In today’s fast paced digital world, delivering a seamless customer journey is more critical than ever. Businesses across industries are being challenged to meet ever growing customer expectations, with technology reshaping the way people interact with brands. Companies that fail to evolve risk losing customers to competitors who offer a