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Reinventing your customer journey
It has never been more important or more difficult to build a great customer journey. The outbreak of Covid-19 has turned the world back in time, even for some of the worlds most established companies. You may have thought that business was thriving, you were meeting your goals and key
Bespoke Solutions That Deliver Great Customer Journeys
People powered by technology We often say here at Woven that we’re people powered by technology. We see our technology as an invisible tool to remove barriers and allow us to do what we love – helping the customer. To do this, we strive to offer bespoke solutions that deliver
Outsourcing your Customer Contact Centre – is it just a cost cutting exercise?
Woven was created with a desire to disrupt what we feel has become a market defined by a lowest cost approach to delivering service. Add to that the ever increasing demand from consumers for responsive, connected, seamlessly delivered services, and something has got to change. So to change the way
Karcher and Woven
Kärcher is the world’s leading provider of cleaning technology. With high-pressure cleaners, vacuums, driers, vehicle wash systems, water treatment plants, dispensers, pumps and watering systems, Kärcher offers a range of innovative cleaning solutions. Challenge Karcher was struggling to cope with extreme seasonal fluctuations in customer contact and efficient ways to