It has never been more important or more difficult to build a great customer journey. The outbreak of Covid-19 has turned the world back in time, even for some of the worlds most established companies. You may have thought that business was thriving, you were meeting your goals and key objectives and now suddenly you’re back at square one again, trying to build your business back up from the ground. The aspects you thought were more important in your business may have shifted or completely changed and getting it right is an overwhelming prospect. It is vital for companies to have a deep understanding of their customers’ needs and the right systems in place in order to adapt and support them during times of uncertainty.
48% of customer service professionals say that creating a good customer experience is a top priority for their team (The State of Customer Service in 2020 Report)
The evolution of technology has given customers more ways to reach a business than ever before, and they expect short wait times, quick solutions, and personalised interactions at every touchpoint. The level of customer service that your customers expect has not decreased because there is a pandemic. Now is the time to shift focus and give your customers the experience they deserve. After all customers are no longer loyal to a brands based on a product or price. Instead, they are looking at who gave them the best experience when faced with a problem.
Adidas says first-quarter profits fell more than 90% due to coronavirus store closures (https://www.cnbc.com/2020/04/27/adidas-q1-2020-earnings.html)
And, I’m sure they’re not the only one! It’s time to get back on the horse, by revolutionising your customer journey. Our strategy is to bring together the boutique feel of specialised contact centres with best-in-class management techniques, disrupting the contact centre industry through our unique proposition: People Powered by Technology. We have the ability to create amazing customer engagement, simply, in real time, and across multiple channels.
Here at Woven we are not just an outsourcer; we offer a new way of working. We work with you to become an extension of your business. Ultimately, this will enable the best possible customer journey and provide you with insights and intelligence to best deliver your brand proposition. If you want to find out more, get in touch with us on 0333 103 7337 or email hello@wearewoven.com
We are Woven.
Convention making. Industry leading. Market defining.
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